A ringing phone can be distracting, especially when you are busy in the office or working from home. A call answering service gives you the freedom to work without interruption and to have incoming calls professionally handled. They will take your messages and transfer them to you or your team, as well as collect information and send it on your behalf.
They can also handle customer complaints and enquiries, which helps to improve customer satisfaction levels. Unlike a traditional call centre, which is designed to answer a large volume of low-complexity calls quickly, an answering service is much more personal and works as if it is an extension of your business.
The staff of a call answering service will typically be trained on your company’s preferred scripting, greetings and more, so they are acting as an extension of your brand. This helps to maintain consistency of customer experience and ensures the caller has the best possible impression of your business.
Using a call answering service is generally cheaper than hiring and paying for full-time employees, and it also saves on overhead costs such as space, utilities, equipment, salary, employee benefits and employment taxes. Most services are charged by the minute and have additional options such as voicemail, call patching and 24/7 support. You should make sure you compare the features and pricing of each provider to find the best one for your specific needs. Some providers charge a monthly fee and a per-minute rate for each answered or processed call, while others combine these charges into the plan pricing. call answering service